Our Services
At TKTECH, we provide tailored IT and automation services designed specifically for medical practices. Whether you need to strengthen your infrastructure, improve communication, or streamline your admin workflows — we offer flexible service levels to match your goals.
Core Features - Essential Support, Simplified
Our Core package includes the fundamental services every medical practice needs to stay connected and responsive:
Business-grade phone system setup (cloud or on-premise)
Includes patient texting, voicemail-to-email, and call queue setup with mobile soft phone configuration for after-hours communication.
Network Services
Basic network upgrades to ensure secure and stable internet and Wi-Fi connectivity.
Help Desk Support
A dedicated point of contact for IT assistance. Includes system patching, troubleshooting, and general tech support.
Foundation Package – Built for Growth
The Foundation tier expands your capabilities with advanced support and infrastructure:
All Core Services Included
Everything in the Core package, plus enhanced networking and system upgrades.
Enterprise Network Upgrade
We manage your transition to fiber internet and deploy enterprise-grade equipment to maximize uptime. Optional security camera packages are available for facility monitoring and HIPAA compliance.
Office Optimization Support
We configure separate Wi-Fi networks for staff and guests, upgrade workstations to Windows 11, and ensure all devices are secure, connected, and optimized for performance.
Total Package – Full-Service Tech Management
Our complete solution covers every layer of your practice's technology needs — from infrastructure to patient communications to back end admin support:
All Core & Foundation Services Included
Custom Internal Tools & Dashboard Development
We build tools to streamline prior authorization, referrals, and records request workflows. Includes automatic reporting, mail and fax tracking, and visual dashboards to track document status from intake to completion.
Medical Billing Support Tools
Includes solutions for claims issue tracking, rejection management, and billing analytics to improve revenue cycle performance.
Questions?
Frequently asked questions
Here are some common questions about our company.
No. We offer both full-service packages and à la carte support. You can select only the services you need.
Every practice operates differently. That’s why custom development is available for all automation, dashboard, and integration work.
We also offer à la carte services — including phone system setup, security installation, or billing support — without requiring a full package commitment
Yes. Most of our support and setup services can be delivered remotely, with on-site visits as needed for hardware and network.
We follow industry best practices for security and privacy. Our infrastructure, phone systems, and data storage recommendations are designed to align with HIPAA requirements.
We support all major EHR systems. While our tools are currently optimized for Tebra (formerly Kareo), our solutions are fully adaptable and can be tailored to integrate with whatever system your practice is currently using.
We offer a consultation to determine if we’re a good fit for your practice.
If you'd like a full evaluation of your current setup — including network, workflow, and operational needs — we require a $100 down payment to schedule a detailed assessment and proposal.
Our Menu
Technical
-
Phone, Fax, and Messaging Systems
Set up and maintain reliable phone systems, voicemail, patient texting, and paperless faxing. Whether it’s sending referrals, receiving labs, or managing incoming records, we make communication seamless and secure. -
Scanning & Document Management
We configure scanners, shared folders, and secure storage for incoming paperwork. We also help organize document workflows — from intake forms to signed consents — so nothing gets lost or delayed -
Secure Office Networks
We install and maintain fast, secure networks to keep your office online — with separate guest Wi-Fi, firewall protections, and battery backup to keep critical systems running. -
Software Integration Support
We work with the systems you already use — like your EHR, billing platform, or file storage — and help connect them. We also build custom tools when needed to close gaps and improve workflow. -
Digital Communication Solution
-
Email Hosting & Management
We help you set up and manage email use for your practice ensuring reliable delivery, spam protection, and proper domain configuration. -
Real-Time Staff Messaging
Enable office-wide real-time chat for clinical and administrative teams — without the need for expensive per-user licensing. Ideal for quick coordination, alerts, and file sharing
Medical Billing Support
-
EOB Entry & Payment Posting
We assist with digital workflows for entering and storing EOBs (Explanation of Benefits), automating common tasks and helping reduce entry errors. We also support desktop tools, shared drives, and scanning integrations for posting staff. -
Custom Reporting & A/R Oversight
Track outstanding claims and balances across insurances with dashboards that give you real-time insights. We can help you monitor your entire Accounts Receivable schedule, flag aging claims, and create workflows to follow up efficiently. -
Billing Analytics & Insurance Reporting
When it comes to insurance negotiations, ACO discussions, or or just trying to explain your value to a partner — you need solid data on your side.
We provides independent, actionable insights using your practice’s real claims, payments, and aging data. We create custom reports and dashboards that help you:
- Understand payment trends by insurer, code, or provider
- Identify underpayments, denials, and recurring rejection patterns
- Track A/R performance and forecast outstanding revenue
- Support your position in rate negotiations